At Whitney Woods Ltd, we are committed to maintaining the trust and confidence of the visitors to our web site.
Please find below some information about what happens when you visit www.whitneywoods.com.
Just browsing:-
We use session cookies to ensure that your shopping cart is not lost while requesting samples.
Session cookies are stored only in your browser’s temporary (cache) memory and are deleted when you clear your cache.
Our session cookies cannot be “read” by any other Web servers, meaning that you cannot be tracked or profiled using our cookie when you surf across multiple sites on the Web.
We offer a ‘live chat’ service for your convenience so you can message our sales team instantly.
Our chat service is a third party service provided by Zendesk Chat.
If you click the web chat widget on our site this will create cookies on your device from Zendesk Chat.
These cookies don’t contain or carry personal data.
The validation/expiration of these cookies is 365days.
If you choose to clear cache and cookies on your browser, they will be deleted immediately.
We use analytical information to improve our websites.
Our analytical data is provided by a third party service called Google Analytics.
Visiting our site will create cookies on your device from Google Analytics.
These cookies don’t contain or carry personal data.
The validation/expiration of these cookies is up to 730 days.
If you choose to clear cache and cookies on your browser, they will be deleted immediately.
**This privacy notice does not cover the links within this site linking to other websites (like the ones above for Zendesk Chat or Google Analytics). Those sites are not governed by Whitney Woods Ltd or this Privacy Policy. If you choose to visit those sites and have questions about how those site uses your information, you’ll need to check those site’s privacy statements.**
Making an enquiry:-
You can request prices, samples, a call back from our sales team or send us an enquiry by using the forms on our website.
By completing our website forms you are giving us consent to process your personal data for this purpose.
After receiving your enquiry, we (Whitney Woods Ltd) also take on a legitimate interest to follow up with you about it.
Don’t worry; we don’t believe in pushy sales tactics, we just like to offer good service. You may receive a quick email or phone call from us a handful of times as follows:-
Initially as a courtesy to check you received your prices and/or samples.
After about a week to see whether our products are suitable for your project/ you’d like any further help.
If you tell us your project is a little way in the future, we may check in nearer the time to make sure you have everything you need.
Lastly, we may follow up around the 1 year anniversary of your enquiry to see if you’re running the project again and would like to receive current pricing or samples.
We use our own CRM (Customer Relationship Management) system to process requests for product and pricing information.
We use a third party service provided by Active Campaign to process sample requests and help remind us to follow up with you.
You can use the following links to view Active Campaign’s Terms of Service, Privacy Policy and Security Information.
We make annual reviews of the enquiry data we receive from our website, your personal data may be held for up to 2 years.
You can request that we delete your data from these records by contacting us at info@whitneywoods.com.
‘Opting-in’ to receive updates from us:-
If you ‘opt-in’ to receive updates about our products and services we’ll send you relevant information by email. We’ll email on an ad hoc basis with information about our engaging print products, mailing services and print finishing services.
By ‘opting in’, you are giving us consent to process your personal data for this purpose.
You can do this by signing up to our newsletter or as you complete one of our enquiry forms.
Our marketing emails are delivered by a third party service provided by Active Campaign.
If you complete a form on our site and ‘opt-in’ to updates, your data will be added to our e-mailing list in Active Campaign – please also see Active Campaign’s Terms of Service, Privacy Policy and Security Information.
The data will be in the list for as long as you remain ‘opted-in’.
You can unsubscribe from these mailings at any time by clicking the unsubscribe link in our emails. Please allow up to 30 days for emails to stop.
If you decide to opt out, we will also remove your data from the Active Campaign list within 30 days of your unsubscribe date.
Access to and Accuracy of Your Personal Information
If you would like to update the information we hold for you, change the methods by which you would like us to contact you or if you would like to have your information removed from our records please contact us at info@whitneywoods.com.
Personal Information gathered by www.whitneywoods.com is controlled by Whitney Woods Ltd. We are located at:
Bradwood Works, Manchester Road, Dunnockshaw, Burnley, Lancashire BB11 5PW
